Refund policy
Last updated: August 2026
Our Commitment At VELTRIX, we want you to be completely satisfied with your purchase. Please read this policy carefully before placing your order.
Return Eligibility We accept return requests within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received.
The following are not eligible for returns:
Items damaged due to misuse or improper handling
Items marked as final sale
Customised or personalised products
How to Request a Return Email us at [your support email] with your order number, reason for return, and photos of the item. We will respond within 2–3 business days.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7–10 business days to your original payment method.
Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.
Non-Delivery If your order has not arrived within the estimated delivery window, please contact us. We will investigate with our fulfilment partner (CJdropshipping) and resolve the issue.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Contact Us [VELTRIX ] | [zaydinkuys3@gmail.com ] | [South Africa, Western Cape, 7646]