Shipping policy
Last updated: August 2026
Fulfilment Partner All orders are fulfilled and shipped by CJdropshipping, our global logistics partner. Orders are typically processed within 1–3 business days after payment confirmation.
Shipping Times Estimated delivery times vary by destination:
South Africa: 10–20 business days
United States / Europe: 7–15 business days
Rest of World: 10–25 business days
These are estimates only. Delays may occur due to customs clearance, public holidays, or carrier disruptions.
Tracking Once your order is shipped, you will receive a tracking number via email. You can track your order using the link provided.
Customs & Duties International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. VELTRIX is not responsible for delays caused by customs.
Lost or Delayed Shipments If your order has not arrived within the estimated timeframe, please contact us at [your email]. We will investigate with CJdropshipping and provide a resolution.
Multiple Items Orders containing multiple items may be shipped separately and arrive at different times.
Contact Us: VELTRIX | zaydinkuys3@gmail.com |+27795633653
South Africa, Western Cape, Paarl, 7646